Barnet Carpet Cleaners Service Terms and Conditions
These Terms and Conditions set out the basis on which Barnet Carpet Cleaners provides professional cleaning services to residential and commercial customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Company means Barnet Carpet Cleaners, the cleaning services provider.
1.2 Customer means any individual, company or organisation that requests or receives services from the Company.
1.3 Services means carpet cleaning and any other cleaning or related services provided by the Company as agreed with the Customer.
1.4 Premises means the property or location at which the Services are to be carried out.
1.5 Booking means a request by the Customer for Services that has been accepted and confirmed by the Company.
2. Scope of Services
2.1 The Company provides professional carpet cleaning and associated services within its operational service area. The exact services to be provided will be agreed at the time of booking, based on the Customer's requirements and the Company’s service offering.
2.2 The Company reserves the right to decline any booking or request for Services at its sole discretion, including where the Premises are outside the Company’s regular service area or where safe access cannot be reasonably provided.
2.3 Any descriptions or examples of services given by the Company, whether verbally or in writing, are for general guidance only. Exact results can vary depending on the condition of carpets, fabrics, surfaces and any pre-existing damage or staining.
3. Booking Process
3.1 Bookings may be made by the Customer through the Company’s accepted communication channels. The Company will confirm availability and the proposed date, time and scope of work.
3.2 A booking will be considered confirmed only when the Company has provided explicit confirmation to the Customer. The Company may request certain information, including the address of the Premises, type and size of areas to be cleaned, and any access or parking details, before confirming a booking.
3.3 The Customer is responsible for ensuring that all information supplied at the time of booking is accurate and complete. Any changes to the details provided must be communicated to the Company as soon as possible and may result in an adjustment to the quoted price or the rescheduling of the appointment.
3.4 The Company may require a deposit or pre-payment to secure a booking. Any such requirement will be communicated to the Customer prior to confirmation.
4. Access, Parking and Customer Obligations
4.1 The Customer must ensure that the Company and its operatives have safe, lawful and reasonable access to the Premises at the agreed time. This includes providing any necessary access codes, keys, or other arrangements as agreed in advance.
4.2 The Customer is responsible for arranging adequate parking for the Company’s vehicle near the Premises for the duration of the visit. Any parking charges or penalties incurred due to a lack of suitable parking arrangements may be charged to the Customer.
4.3 The Customer must remove small items, valuables and fragile objects from the areas to be cleaned before the Company’s operatives arrive. The Company reserves the right to refuse to move certain items, including heavy furniture and personal belongings, where it considers this unsafe or inappropriate.
4.4 The Customer shall ensure that the Premises are in a condition that allows the Services to be carried out safely. The Company may decline to proceed or may suspend work if it considers that conditions at the Premises present a risk to health and safety, or if illegal or hazardous materials are present.
5. Prices, Quotations and Payments
5.1 Prices for Services will be provided to the Customer before a booking is confirmed. Quotations are based on the information supplied by the Customer and on the Company’s standard pricing structure.
5.2 All quotations are given in good faith but may be adjusted if the information provided by the Customer is incomplete or inaccurate, or if the actual condition or size of the carpets or areas to be cleaned differs materially from that described at the time of booking.
5.3 Unless stated otherwise, all prices are quoted inclusive of applicable taxes. If any taxes or levies are introduced or changed by law, the Company reserves the right to adjust its prices accordingly.
5.4 Payment is due in accordance with the terms notified to the Customer at the time of booking. The Company may require payment on completion of the Services, in advance of attendance at the Premises, or within a specified number of days from the date of invoice, depending on the nature of the work and the Customer’s status.
5.5 The Company accepts payment via methods communicated to the Customer, which may include cashless payment options. The Company may refuse to accept certain payment methods at its sole discretion.
5.6 If payment is not received by the due date, the Company reserves the right to charge interest on overdue sums and to recover any reasonable costs incurred in pursuing late payments.
6. Cancellations, Rescheduling and No-Show
6.1 The Customer may cancel or request to reschedule a booking by giving the Company reasonable notice. The minimum notice period for cancellation or rescheduling, and any associated charges, will be communicated at the time of booking.
6.2 If the Customer cancels a booking without sufficient notice, the Company may charge a cancellation fee, which may include any non-refundable costs incurred or a proportion of the quoted service price.
6.3 If the Customer is not present at the Premises at the agreed time, or if the Company’s operatives are unable to gain safe access to the Premises, the Company may treat this as a late cancellation and may charge a call-out or cancellation fee.
6.4 The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to severe weather, transport disruptions, staff illness, equipment failure or safety concerns. In such cases, the Company will offer the Customer an alternative appointment at the earliest mutually convenient time, and any deposit or pre-payment will be transferred to the new booking.
7. Performance of the Services
7.1 The Company will provide the Services with reasonable skill and care and in accordance with industry standards for professional cleaning services.
7.2 While the Company will use appropriate cleaning methods and products, it cannot guarantee the removal of all stains, odours or marks, particularly where they are old, set-in, caused by certain substances or where previous cleaning attempts have affected the fibres or colour.
7.3 The Customer is responsible for informing the Company of any known issues with carpets, fabrics or surfaces, including pre-existing damage, shrinkage risk, colour instability, or prior treatments that may affect the outcome of cleaning.
7.4 The Customer must provide access to electricity and where reasonably required, a supply of hot and cold water at the Premises. The Company will not be liable for any delay or inability to perform the Services where such utilities are unavailable.
8. Customer Satisfaction and Complaints
8.1 If the Customer is dissatisfied with any aspect of the Services, the Customer must notify the Company as soon as reasonably practicable, preferably within 24 hours of completion of the work.
8.2 The Company will investigate any complaint and may, at its discretion, arrange a revisit to inspect the area in question and, where appropriate, attempt to rectify any issues.
8.3 The Company’s liability in respect of any complaint will be limited to the remedies set out in these Terms and Conditions. The Company is not obliged to provide a refund where the Services have been carried out with reasonable skill and care and in accordance with the agreed scope of work.
9. Liability and Limitations
9.1 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable law.
9.2 Subject to clause 9.1, the Company’s total liability to the Customer for any loss or damage arising from or in connection with the provision of the Services, whether in contract, tort, negligence or otherwise, shall not exceed the total price paid or payable by the Customer for the specific Services giving rise to the claim.
9.3 The Company will not be liable for any indirect, consequential or economic loss, including loss of profit, loss of business, loss of opportunity or loss of data, arising out of or in connection with the Services.
9.4 The Company will not be liable for wear, discolouration, damage or deterioration of carpets, fabrics or surfaces that arises from pre-existing conditions, inherent defects, poor installation, manufacturer faults, unsuitable materials, or prior use of inappropriate cleaning products or methods.
9.5 The Customer is responsible for ensuring that delicate or high-value items are removed from the areas where the Services are to be carried out. The Company shall not be liable for damage to items that it was not expressly requested to move or clean, and which reasonably should have been removed by the Customer.
10. Waste Handling and Environmental Compliance
10.1 The Company will handle and dispose of any waste generated in the course of providing the Services in accordance with applicable waste and environmental regulations in the United Kingdom.
10.2 The Company will not remove or dispose of hazardous, clinical, chemical or regulated waste unless expressly agreed in writing and subject to appropriate licensing and additional charges.
10.3 The Customer must inform the Company in advance if there is any reason to believe that hazardous substances, contamination or other special waste considerations may be present at the Premises. The Company reserves the right to suspend or refuse Services where waste cannot be safely or lawfully managed.
10.4 The Company will endeavour to use cleaning products and methods that are safe and suitable for the Premises and the environment. Where requested, the Company may offer information on the products used, but cannot guarantee compatibility with every surface or material if the Customer has not disclosed specific requirements in advance.
11. Insurance
11.1 The Company maintains appropriate insurance cover for its activities, including public liability insurance, in line with its obligations under UK law and good industry practice.
11.2 The existence of insurance does not extend or increase the Company’s liability beyond the limits set out in these Terms and Conditions.
12. Privacy and Data Protection
12.1 The Company will collect and process personal data provided by the Customer for the purpose of managing bookings, providing Services, processing payments and handling enquiries.
12.2 The Company will handle personal data in accordance with applicable UK data protection laws and will take reasonable steps to keep such data secure and confidential.
12.3 The Customer has the right to request access to personal data held by the Company and to request correction of any inaccuracies, subject to applicable legal requirements.
13. Amendments to Terms
13.1 The Company reserves the right to amend or update these Terms and Conditions from time to time. Any changes will take effect when posted or otherwise communicated to the Customer and will apply to future bookings.
13.2 The version of the Terms and Conditions in force at the time of booking will apply to that booking, unless mutually agreed otherwise in writing.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
15. General Provisions
15.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue in full force and effect.
15.2 The failure or delay by the Company to exercise any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.
15.3 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior discussions, correspondence or understandings.
15.4 No person other than the Company and the Customer shall have any rights to enforce any term of these Terms and Conditions.